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c2c unable to get websocket connection
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Technical Support: c2c unable to get websocket connection
teeteeluvver
Created by: teeteeluvver

6/15/24 @ 5:41pm (EST) |UTC - 5:00
Posts: 66

  Report Abuse
when i use the sites c2c checker , i get the camera and microphone test successful
i can see myself and it all looks ok
when i go to go live i see myself but then it flickers and is quickly followed by the message unable to get websocket connection retrying . it tries a reconnect but never connects .
i have tried disconnecting antivirus, i have tried rebooting my router , i have tried rebooting my computer , ive tried unplugginng my cam and using a different port , i have tried on chrome and edge . im using windows 10 22h2 updated
any ideas ?
Quote
Created by: vscustomerservice

6/15/24 @ 6:26pm (EST) |UTC - 5:00
Posts: 871

  Report Abuse
Hello, thank you for reaching out to us here in the forums about this and providing these details. We are always updating the site to keep a better connection and we will reach out to you for a few more details about the issue you are having. -CP
Quote
tboy56
Created by: tboy56

7/8/24 @ 12:45pm (EST) |UTC - 5:00
Posts: 2

  Report Abuse
when i use the sites c2c checker , i get the camera and microphone test successfuli can see myself and it all looks okwhen i go to go live i see myself but then it flickers and is quickly followed by the message unable to get websocket connection retrying . it tries a reconnect but never connects .i have tried disconnecting antivirus, i have tried rebooting my router , i have tried rebooting my computer , ive tried unplugginng my cam and using a different port , i have tried on chrome and edge . im using windows 10 22h2 updatedany ideas ?

when i use the sites c2c checker , i get the camera and microphone test successful
i can see myself and it all looks ok
when i go to go live i see myself but then it flickers and is quickly followed by the message unable to get websocket connection retrying . it tries a reconnect but never connects .
i have tried disconnecting antivirus, i have tried rebooting my router , i have tried rebooting my computer , ive tried unplugginng my cam and using a different port , i have tried on chrome and edge . im using windows 10 22h2 updated
any ideas ?



Quote
tboy56
Created by: tboy56

7/8/24 @ 12:45pm (EST) |UTC - 5:00
Posts: 2

  Report Abuse
when i use the sites c2c checker , i get the camera and microphone test successfuli can see myself and it all looks okwhen i go to go live i see myself but then it flickers and is quickly followed by the message unable to get websocket connection retrying . it tries a reconnect but never connects .i have tried disconnecting antivirus, i have tried rebooting my router , i have tried rebooting my computer , ive tried unplugginng my cam and using a different port , i have tried on chrome and edge . im using windows 10 22h2 updatedany ideas ?

when i use the sites c2c checker , i get the camera and microphone test successful
i can see myself and it all looks ok
when i go to go live i see myself but then it flickers and is quickly followed by the message unable to get websocket connection retrying . it tries a reconnect but never connects .
i have tried disconnecting antivirus, i have tried rebooting my router , i have tried rebooting my computer , ive tried unplugginng my cam and using a different port , i have tried on chrome and edge . im using windows 10 22h2 updated
any ideas ?



Quote
futureghost_80
Created by: futureghost_80

7/12/24 @ 8:59pm (EST) |UTC - 5:00
Location: North Carolina
Posts: 2

  Report Abuse
I hope it’s fixed soon because me and a model wanted to do cam2cam yesterday and I tried 2 computers, windows and Mac and multiple web browsers and my phone and it would never work.
Quote
futureghost_80
Created by: futureghost_80

7/18/24 @ 11:00pm (EST) |UTC - 5:00
Location: North Carolina
Posts: 2

  Report Abuse
I hope it’s fixed soon because me and a model wanted to do cam2cam yesterday and I tried 2 computers, windows and Mac and multiple web browsers and my phone and it would never work.


For anyone who is interested, the cam2cam problem seems to be fixed now.

Quote
teeteeluvver
Created by: teeteeluvver

7/26/24 @ 4:01am (EST) |UTC - 5:00
Posts: 66

  Report Abuse
Hi all ,
In my case there were many attempts to solve the issue in consultation with tech support, but ultimately it was unsuccessful . I decided to buy another webcam to see if that was causing my issue and this has solved my problem . The old cam works fine on other applications just not here , I am not sure why .
Quote
teeteeluvver
Created by: teeteeluvver

7/26/24 @ 4:01am (EST) |UTC - 5:00
Posts: 66

  Report Abuse
Hi all ,
In my case there were many attempts to solve the issue in consultation with tech support, but ultimately it was unsuccessful . I decided to buy another webcam to see if that was causing my issue and this has solved my problem . The old cam works fine on other applications just not here , I am not sure why .
Quote
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